Frequently Asked Questions


Orders, Delivery, and Payment Questions

Shipping charges vary by weight, destination, and shipping method.

Visa, MasterCard, Discover, American Express, Apple Pay, and PayPal

We use the “Packaged On” or “Manufactured On” dates instead of expiration dates as we have many safeguards in place to ensure product potency and compliance with FDA regulations for these dates.The first step we take to ensuring product potency is having all of our raw materials tested for identity and assay (potency) before they are added into a product. Secondly, we test all our finished supplements to be certain they meet 100% of label claim once produced. Learn more here....

Your order will ship from our facility within one to two business days. Shipping time varies by shipping method and location. Once your order ships, you will receive a shipping confirmation and associated tracking number. Note: Holidays may delay the shipment

Most probiotic strains are sensitive to temperature and must be refrigerated to ensure product quality, therefore we recommend FedEx 2-day or overnight shipping. Each probiotic order is shipped with an ice pack in an insulated envelope to ensure product quality. USPS PRIORITY MAIL IS NOT CONSIDERED 2-DAY OR OVERNIGHT.

Orders over $100 qualify for free ground shipping within the continental United States (excludes Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, and US Virgin Islands).

USPS Priority mail is not considered an expedited shipping method. USPS claims these orders ship in 1-3 business days, but it is not guaranteed and can sometimes take up to two weeks. Also, USPS only picks up orders from our facility once a day, so orders being fulfilled one day won't be picked up until the next business day. If an expedited shipping method is needed, we strongly recommend FedEx 2-day or overnight.

You can call (800) 461-4170 or email us at Our support team is available to help on weekdays from 8am-4pm MST.


General Product Questions

Yes, our products are gluten free, but the facility they are manufactured in is not gluten free.

Some are. Please reach out to us if you have questions.

It stands for “Sustained Release”. SR products dissolve slowly in the body and at a programmed rate so that the active compounds can be delivered for a more prolonged period of time. This allows the compound to have more sustained effects in the body than if the product dissolved all at once.

No, none of the products in our line contain preservatives.

While we have multiple manufacturing partners, all of them are located within the United States. Every product in the Nutrascriptives line is manufactured in the United States with materials sourced globally.

We have eliminated those excipients out of 99% of our formulas wherever possible. Our primary excipient is Stabilized Rice Bran, which is a clean hypoallergenic excipient.

All of our encapsulated products use plant derived or “veggie capsules”. In an effort to provide the cleanest formula to our customers, we have refrained from using gelatin or dyes in our encapsulated products. While there may be a handful of products in our line that contain gelatin, we are always striving to revise our product line as new technology emerges.

Hypromellose, which is derived from softwood trees, mainly pine and spruce trees that are grown and harvested from plantations in the southeastern United States.

We take multiple steps to ensure the quality and integrity of our products. This includes measures such as conducting third party testing on every ingredient found in our products to verify potency, minimal use of fillers, binders, and excipients, and taking measures to ensure that only the most bioavailable compounds are used in all of our formulations for maximal absorption and customer satisfaction.

Unlike most nutritional supplements out there, our supplements have been vetted by trained pharmacists who understand the complex chemistry behind our product design and the mechanisms that make our products effective. Their stamp of approval provides an additional dose of satisfaction in knowing that the product you receive is supported by highly educated healthcare professionals.

Yes, please see our testimonials section found on our website.

Product-Specific Questions

product specific questions

Wild Yams.

Yes, in fact all of our DHEA, Melatonin, and Pregnenolone products are all manufactured using micronized powder. We do this to increase the likelihood of bioavailability.

Maize, AKA Corn

Our marine fish oil is sourced off the coast of South America. It is derived from fatty fish like anchovies, sardines, and mackerel. Our fish oil goes through the following distillation process: molecular distillation, a refinement process that concentrates and purifies EPA and DHA from starter fish oil to ensure the quality of Nutrascriptives fish Oil. A series of additional advanced purification steps are employed to remove environmental contaminants including mercury and other heavy metals, dioxins, and PCBs. A short 45 second “residence time” during distillation prevents the creation of trans fatty acids.

Yes, we test each lot to ensure they are free from this mycotoxin.


Our Vitamin D is derived from Lanolin found in sheep’s wool. This includes all strengths of the product: 1,000IU, 5,000IU, and 10,000IU. This is the highly bioavailable “D3” form and not the largely biologically inert “D2” form.

We're always happy to help. Our support team is available 8am–4pm MST weekdays. Contact Us - Links to “Talk to Our Team” page